Q: What is the Equipment Protection Plan for?
We understand that accidents do happen. With that in mind, we offer an Equipment Protection Plan , which covers breakage or damage to our equipment while it is in your care. If you choose to accept the EPP, we will add a non-refundable 10% service charge to your order. If you decline, we will charge full retail replacement costs for any items broken or damaged.
Our EPP does not cover missing or lost items, or improper use, neglect, or vandalism of equipment. If you have accepted our EPP and any items are broken or damaged while in your care, please be sure to include those items with the return of your order. If for some reason, you are unable to return the damaged or broken items, please notify the office prior to your return. If such items are not returned and we are not notified in advance, we will consider them missing or lost and apply full retail replacement costs to your order.
Q: What is your service fee?
Our service fee is customarily 20% and it helps to cover our operational costs such as insurance, administration, office expenses, advertising, utilities, truck maintenance, walk-throughs, tastings, gratuity for staff and more.
Q: What should I consider when selecting a caterer?
At Elyse’s we pride ourselves on quality, service and flexibility. The caterer you select should be flexible to your individual needs, provide personalized service and deliver a quality product to help make your event a success! We can also offer suggestions and create menus to fit your budget.
Q: How soon in advance should I start planning my event?
Typically, for larger events, Elyse’s Catering suggests a minimum of a month advanced planning. For weddings and events during peak season, 6-9 months advance planning is recommended. If you are planning a wedding, please inquire about our Wedding Workshops held each month!
Q: How do I know how much of everything to order?
We can help you determine the quantity of food to order based on other foods you might be serving, the number of adults vs. children, women vs. men, time of day, time of year, etc. Elyse’s staff can easily assist you in finding the right items and portions to suit your unique needs.
Q: Can I take the leftover food home?
Because of state health regulations, we are generally unable to release leftover food (with some exceptions). Please ask our office if you would like to save leftovers and we can determine what will work for your individual needs. We need to ensure safe handling of food once it is no longer in our possession.
Q: Do you provide service staff and rental equipment?
Yes. We have experienced servers and bartenders to staff your event and attend to your guests’ needs. We also offer linen and serviceware rentals and can contract with local vendors for tables, tents, chairs and other specialty items.
Q: Can you recommend vendors for photos, music, flowers, and venues?
Yes, we work with many local vendors in the area and would be happy to provide you contact information or assist you with the coordination of any of these services for your event.
Q: How much of the cleanup am I responsible for after an event?
In general, what we bring to your event, we take back with us. Our staff can also be contracted to provide further cleanup services, based on your individual needs. Please ask our office staff for further information.
Q: Do you require a deposit?
For your event, a 50% deposit is requested at the signing of your contract. The balance is due a minimum of 14 days prior to your event. Once you have provided your final guest count, at the required date, your guest count may increase, but not decrease.